Warranty/Return Policy
Terms and Conditions:
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Warranty products are warranted for manufacturing or materials defects. Please contact Customer Care if you have questions regarding the warranty. Before returning a product, please contact our Customer Services department for a return merchandise authorization (RMA) number.
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Warranty products are for manufacturing or material defects; but does not warrant products for cosmetic deficiencies caused from regular use. Custom or altered products are not returnable.
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Products with private labels or logos are returnable for manufacturing and material defects, however are not returnable due to overstock reasons.
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Warranty service will be at the discretion of manufacturer. Warranty is non-transferrable. Proof of purchase is required for warranty service.
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Goods to be returned must be in sellable condition. Sellable condition is defined as product in original shipping condition encased in a plastic seal. The FDA prohibits the reuse of devices prescribed as a single patient unit.
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Returned goods will be accepted within 30 days from date of purchase and will be subject to a 15% restocking fee. However, any products over 30 days from invoice date are non-returnable.
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Customer pays for all return shipping charges and is required to provide with account number/payment information prior to return shipment.
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Return shipping address must remain the same as the address given on the RMA form. We cannot ship to an alternate address.
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Once the RMA number has been issued, you have 14 days to send your product in.